The city of Naperville is looking for the public to have its say on the strategic plan for the city’s future, as well as what residents want from the city’s website.
Naperville officials have been working on a strategic plan to help the city reach certain goals over the next five years.
Residents, businesses and property owners are encouraged to submit their feedback by contacting Amy Emery in the City Manager’s Office by email at email@example.com or by phone at 630-420-6043. Comments can also be faxed to Emery’s attention at 630-420-6083. Comments will be accepted until 5 p.m. Oct. 25.
The city hosted a Strategic Plan Open House Oct. 8 at the Municipal Center where staff discussed the three strategic plan goals identified by the City Council in July as well as preliminary objectives identified by staff to support the goals.
An update to the city’s strategic plan began earlier this year as a result of changing demographics, economic characteristics and the addition of five square miles of land through annexations over the last 15 years, city officials said.
At a special workshop on July 30, City Council members identified three strategic plan goals. These goals were identified as areas the city was “falling behind” based on comparisons to similar communities, private sector models and resident expectations:
Be recognized as an E-government innovator.
Improve traffic flow and congestion.
Set the standard for community education and involvement.
The goals were selected by City Council from a list of nine alternatives that included topics such as community health, public safety and diversity awareness. Although only three goals were selected, the remaining topics will continue to be areas of focus by city departments, Naperville officials said.
At the same time that the city is looking for resident input on the strategic plan, officials also want to know what people want in a municipal website.
The city of Naperville is seeking public feedback on its website via an online survey at www.naperville.il.us/2013websurvey.aspx. Anyone who has used the city’s website at any point in the past is invited to take the survey, city officials said.
The survey will be available through the end of October.
The survey asks respondents to list why they visited the website as well as whether they were able to accomplish the task they went to the site to do. Respondents are also asked whether they would use potential future online services and to list any features they would like to have available.
“As Naperville works to completely revitalize its online presence, we are looking to users of the website to explain what they use it for and any positive or negative feedback they can provide,” Communications Manager Linda LaCloche said. “Knowing how our residents use our website currently and what features they would want to have available can help us chart the course for the future redesign of the site.”
Naperville’s website, www.naperville.il.us, averages more than 3,500 total visitors per day. In 2013, the site has had more than 1 million total visitors and more than 2.2 million page views.
For more information on the City of Naperville, visit www.naperville.il.us.